The RealReal won’t let AI agents hog designer clothing

The RealReal said it is updating its bot defense system, making it harder for AI agents to log in, add items to cart, and check out, after The Verge reported that Meta's Muse agent could repeatedly re-add listings to a cart and keep them on hold, blocking other shoppers. CTO Luke Friang said the company had addressed the flagged Muse use case, while agents can still surface listings and direct Muse users to product pages. The piece notes that Meta said shopping was Muse's most common use case and that retailers including Amazon have blocked agents from shopping on their sites.